At CristofaroLuce, we are committed to our customer satisfaction. For most products on our website, if you don’t like it, you may return it within 30 days for a refund (in new, uninstalled condition and original packaging).

Please make your request order to tommaso@www.cristofaroluce.com. Once your return request has been authorized, we can assist you in shipping back the parcel.

Your refund credit will be issued after the item has been returned and inspected.

The cost of the return shipping will be deducted from the credit amount. In other words, you are responsible for the return shipping cost of any item you return. 

Any expedited shipping charges you paid on the original order are non-refundable.

EXCEPTIONS – We cannot accept returns of:

• Products that have been installed or assembled
• Products that are not in the original condition and packaging
• Products with unwrapped elements
• Bedding or other linens that have been opened (even if washed)
• Large quantities of the same product (6 or more)

Before ordering large quantities or special order or custom products we encourage you to ask for as much information as you need, including swatches, finish samples etc.